No IT team needed. We run it for you.
Agents for the shared inbox, the orders, the bills and the follow-ups that pile up with nobody to hand them to. You still sign the calls that matter.
The inbox, the late orders, the bills, the follow-ups. All under one page of rules you sign. Every action is checked before it runs. Refunds, payments and anything with a price wait for you. We deploy it and we run it. You keep the record and the say.
Pick a queue. What the agent reads and touches, what it may do, where it must stop, and what goes on the record. Then one run of it, simulated.
Classify · Draft from approved answers · Create tickets
Every message sorted. Replies drafted from answers you already approved. Tickets opened. Refunds, complaints and pricing wait for you.
DRAFTS FROM APPROVED ANSWERS · PRICES GO TO THE OWNERThree inbox messages: two drafted from approved answers, one held for the owner.
Late shipments · Address problems · Replacements
Late or stuck orders flagged before the customer asks. The update drafted. Refunds and replacements over your limit wait for you.
LIMIT · REPLACEMENT 100.00 · OVER THE LIMIT WAITSA late order flagged, the customer update drafted, and a replacement held at the limit.
Bill capture · Coding · Proposed payment
Bills pulled from the inbox, coded and matched to what you ordered. Payment proposed. Nothing leaves your bank account until you say so.
THE AGENT PAYS NOTHING · RELEASE IS THE OWNER'S ACTIONA bill captured, coded and matched, then held for the owner to release.
Quote follow-up · Renewal reminders · Overdue invoices
The follow-up nobody got to. Last week's quote. Next month's renewal. The invoice ten days overdue. Anything with a price or a promise waits for you.
TEMPLATES ONLY · A NEW PRICE IS THE OWNER'S CALLThree follow-ups listed: two drafted from templates, one held because it changes a price.
Or the late orders, the bills, the follow-ups. Pick one. You sign the rules and clear the calls that stop. We do the rest, and keep running it after launch.
One session with you. The queue, the tools, who decides today. You keep the write-up, even if it says not yet.
We write the rules with you. You sign. The agent works inside the tools you already pay for. Your cloud or ours.
You clear the first stopped calls from your phone. We run the agent and tighten the rules as your queue changes.
Which messages in the shared inbox can be answered from what we have already approved?
Queue: Shared inbox triageWhich orders will be late, and has the customer been told?
Queue: Order exceptionsWhich bills are due this week, and which have no matching order?
Queue: Bills and invoicesWhich quotes went quiet, and which renewals are due next month?
Queue: Follow-ups and renewalsWhat did the agent send yesterday, and what did it hold for me?
Queue: Shared inbox triageWhich refunds and replacements did I approve this month?
Queue: Order exceptionsFour controls. Your technical team gets the detail on the Gatehouse page.
Which inbox, which Shopify store, which QuickBooks file, which HubSpot pipeline, and what the agent may do in each. One page, signed by you.
Every action is checked against the manifest as it happens. A refund over the limit or a message with a new price stops and waits.
Held calls come to one named person with the evidence gathered. Clear them from your phone. Overriding a block takes two names.
Each run is chained by SHA-256 and exports in open formats. If we part ways, you keep the record and the rules.
Systems, actions, limits and approvers. Written down. Signed before the agent runs.
Every action is checked against your rules as it happens. Not named means refused. The refusal goes on the record.
Hard calls wait for one person you name, evidence attached. Overruling a refusal takes two names. Both are saved.
Every run is chained by SHA-256. It exports in open formats. Your auditors read it without Gatehouse.
Your cloud or ours. You decide, and the manifest records it.
No SOC 2 report or ISO 27001 certificate today. Your security team gets a walkthrough of the four controls and where the deployment runs. We answer your questionnaire in writing and tell you where certification stands.
Read the security answersBuilt from more than one engagement. Names and figures changed. No performance figures, because none were measured on a single engagement.
The same easy questions every day. The hard ones waited behind them.
People only get answers the library backs up. Every correction becomes a worked example.
Each one answered in full, with its sources. No sign-up to read them.
Not here? Write to support@surehand.io. A person replies, usually inside two business days.
Talk to the people who run it
We have no IT team. Who runs this?We do. We deploy it and keep running it. You sign the rules and clear the calls that stop. We change the rules only when you sign again.
Where does our data live?Your cloud or ours. You decide, and the manifest records it. For most small businesses that means the tools you already use, with the agent reading and writing only what the manifest names.
Can it send emails, issue refunds or pay bills on its own?Only what your rules allow. Drafts from approved answers go out if you say so. Refunds, payments, new prices and anything unnamed wait for you. The check runs before the action, not after.
Do we have to change our tools?No. The agent works inside the inbox, Shopify, QuickBooks or Xero and HubSpot you already run. Gatehouse sits in front of the agent, not in front of your tools.
What does it cost?We quote after the teardown, once we know how much comes in and how much goes wrong. Three stages, each quoted. No number on this page is a quote.
What happens if we stop working with Surehand?You keep the rules, the records and the corrections, in open formats that read without Gatehouse. What happens to the agent itself is in the contract.
Tell us what comes in, who handles it and where it waits. We study it with your team and tell you straight if an agent belongs there. A person replies, usually inside two business days.
support@surehand.io