Terms & Conditions

These terms govern your use of the Surehand website. Where a signed statement of work exists, they sit alongside it. If anything here conflicts with a signed agreement, the signed agreement wins.

By using this site or hiring us, you accept these terms. If you accept on behalf of a company, you confirm you have the authority to do so.

Surehand deploys and runs governed AI agents for clients. Every deployment runs on Gatehouse, the control plane Surehand built.

Each engagement has a written scope. It lists the systems the agent may touch, the actions it may take, what it may spend, and who approves what it cannot decide alone. We start no work that acts on your systems until that scope is agreed in writing. Any change to the scope is also made in writing.

Engagements normally begin with a teardown. If both sides choose to go on, a deployment phase and an operating period follow. Prices, invoicing and payment terms are in the proposal or statement of work.

Invoices are payable within the period stated on them. If an invoice is overdue, we may pause work after telling you in writing.

You confirm that you have the right to give us and our systems access to the data and tools in the agreed scope. You also confirm that this access does not breach an agreement you have with a third party.

You will name the approvers who receive holds, and keep those names current. If an approver leaves, name a replacement. Until you name one, held actions wait.

Each run ends as a sealed record, and the audit trail chains those records by SHA-256. You can export them in open formats during the engagement and when it ends.

We keep the sealed records for the period stated in the engagement documents, then delete or return them as agreed.

You keep ownership of your data. Surehand keeps ownership of Gatehouse and its own tools. Work we build for you is assigned or licensed to you as the statement of work says.

Neither side may use the other's name or trademarks in public without written consent.

Our systems are built to pause and ask a person when a case is unclear. They can still make mistakes. Our total liability under an engagement is capped at the fees paid for that engagement in the twelve months before the claim arose. This cap applies except where the law does not allow it.

Neither side is liable for indirect or consequential loss. Nothing in these terms limits liability for fraud or for anything that cannot lawfully be limited.

Either side may end an engagement as set out in the statement of work. When an engagement ends, we hand over the records, remove our access and, where agreed, help your team take over.

These terms are governed by the laws of India, and disputes go to the courts of Gujarat. If a court finds a clause cannot be enforced, the rest still apply. We may update these terms for future engagements, and the version you agreed to applies to yours.