The limit lives in the rules, not in a spreadsheet.
What a run may spend or commit is written into the signed rules.
A run that reaches its limit pauses.
Nothing pays its way past a cap.
One worked example runs through these pages. The screens are simulated, the figures are invented, and each one says so.
Cap reached. Run paused.
The limit is a line in the rules, not a number someone remembers. The check reads it before every payment.
A payment over the limit does not go out and get reviewed later. It stops, and the case goes to your approver with the evidence.
Finance lowers a limit.
The change goes into the rules as a new version. Finance signs it.
The next run uses the new limit, because only the signed version runs. The record of every earlier run still names the limit it ran under.
A refund over the limit.
An agent handling customer claims tries a refund above its limit. Gatehouse holds it before it reaches your systems and asks the named approver.
The hold goes into the record with the rule that caused it.
Read more: How to set AI agent spend limits.
What reviewers ask about this part.
Not here? Write to support@surehand.io. A person replies, usually inside two business days.
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What happens at the spend limit?
Anything over the limit stops and goes to your approver, with the evidence. The stop and the decision both go on the record.
Can finance change a limit?
Yes. The change goes into the rules and finance signs it. The next run uses the new limit, because only the signed version runs.
Everything between the agent and your systems.
- 01The rulesYour rules, in one signed file.
- 02The checkEvery action clears the rules before it runs.
- 03The approverHard calls go to one name. Overrides take two.
- 04The limitThe limit lives in the rules, not in a spreadsheet.
- 05The examplesEvery decision becomes a test.
- 06The recordDon't take our word for it. Read the record.
- 07The exportLeave with everything.
Bring us the queue nobody wants.
A teardown measures one process, and you keep the document. A walkthrough is 30 minutes on Gatehouse, no slides. We bring the rules and the sealed record of one held payment. You bring one live process and your reviewers' questions.
support@surehand.io